The Gold Standard: Giving Your Customers What They Didn't Know They Want .. NEW

Description: We Combine Shipping We Ship Daily Located In Ohio Contact us with any questions Christian Living Fiction Family Bibles Bible Study Ministry The Gold Standard: Giving Your Customers What They Didn't Know They Wanted $7.56 $ New -- New from publisher. Multiple copies are available. Buy multiples from our store to save on shipping. Hardcover | Cowie, Colin ISBN: 1400224004 | 9781400224005 Publisher: HarperCollins Leadership Ready to Buy? Buy it now or add to cart above Want to Browse? Add this item to your cart, then visit our store Save on Shipping More books means less shipping per book! Shop our store Description Shipping FAQ The Gold Standard: Giving Your Customers What They Didn't Know They Wanted Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable ?wow? events for the world?s most demanding clients. If you?re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world?s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you?re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world?including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will:Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team.Learn how you can align your vision with your essential mission statement.Discover the core values, including service and accountability, that fuel Colin?s customer-care ethos, and how you can apply those values to your own business.Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers.Become armed to inspire and empower your team.Be guided to create your own ?bible? of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of.Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn?t complain when something goes wrong versus one who does. Items purchased by 9:00am each business day will ship that day from Ohio. The speed on media mail depends on your proximity to us with many orders arriving in a week. Media mail can take up to ten business days in the continental US, and longer for Alaska and Hawaii. USPS Media Mail (4-10 business days) $3.50 for first item plus $0.50 each additional item 1 item: $3.50 2 items: $4.00 3 items: $4.50 4 items: $5.00 How can you sell books so cheaply? The books we sell are known as bargain books. They are books that either are overstocks from the publishers or ones that went out to a Christian bookstore or major department store and were returned to the publisher when they did not sell. They are not used, though sometimes have cover wear. The publishers sell these at a great discount in bulk. We buy these and sort through them to grade their condition. You will note that many of the books are in new condition, but others have other conditions noted. We try to describe them as accurately as possible. What is a remainder book? A remainder book is a brand new book that the publisher would like to get rid of because of overstock, discontinuing the book, etc. The publisher will sell these books in bulk to bargain book dealers at a low cost, allowing us to sell to you. Some publishers will put a line or dot on the on the bottom outside page edges to indicate that it is a remainder book. This keeps the "new" book prices higher and does not allow retailers to return them to the publisher. Other publishers do not mark them in any way. Some of the books we sell have a remainder mark, but many do not. Please complete the eBay checkout process within 5 days. To order multiple items and save on shipping, add each item to your cart, then checkout once when you are done shopping. We cannot refund excess shipping after you complete checkout. 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Price: 7.56 USD

Location: Westlake, Ohio

End Time: 2024-11-29T05:30:56.000Z

Shipping Cost: 3.5 USD