Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Great Customer Service On The TelephoneISBN13:9780814477953ISBN10:081447795XAuthor:Anderson, Kristin (Author)Description:First Impressions Are Often Lasting Impressions How Customers Are Treated On The Phone Can Quickly Turn Them Into Either An Ex-Customer Or A Customer For Life This Thorough, Quick-Reading Guide Shows Anyone Who Uses The Phone -- From Salesperson To Manager To Secretary -- How To Treat It As A Service Tool That Directly Impacts On Company Profits Readers Will Be Able To Double Their Effectiveness When They Learn How To: * Handle Irate Customers * End Those Endless Calls * Take Meaningful Messages * Handle Conference Calls And Transfer Calls * Screen Calls And Ask Focused Questions * Use The Phone During Emergencies * Improve Their Voice Effectiveness With Worksheets, Checklists, And Fill-In Forms, This Desktop Primer Will Inspire Fabulous Phone Service This Thorough, Quick-Reading Guide Shows Anyone Who Uses The Phone--From Salesperson To Manager To Secretary--How To Treat It As A Service Tool That Directly Impacts Company Profits Binding:Paperback, PaperbackPublisher:HARPERCOLLINS LEADERSHIPPublication Date:1992-11-26Weight:0.45 lbsDimensions:0.3'' H x 9.7'' L x 6.8'' WNumber of Pages:96Language:English
Price: 12.83 USD
Location: USA
End Time: 2025-01-22T14:20:39.000Z
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Item must be returned within: 30 Days
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Book Title: Great Customer Service on the Telephone
Item Length: 10in
Item Height: 0.3in
Item Width: 7in
Author: Kristin Anderson
Format: Trade Paperback
Language: English
Topic: Business Communication / General, Customer Relations
Publisher: Amacom
Publication Year: 1992
Genre: Business & Economics
Item Weight: 7.6 Oz
Number of Pages: 96 Pages
